Terms and Conditions of Use

Last updated: [June 25, 2026]

1. Store owner information

These Terms and Conditions govern access, browsing, registration, use and the contracting of products and services through the online store [Store Name], available at the website [Store URL, e.g. www.yourwebsite.com].

The services and content offered on this platform are owned by and operated by [Company Name or Legal Business Name], holding Tax ID [Tax Identification Number / NIF], whose registered address is [Full Legal Address].

To ensure direct and effective communication, the user has the following customer service channels available:

• Support email: [Support email address]
• Direct support channel: Support and messaging chat bubble available at all times within the online store itself.

Communications and inquiries received through these channels will be handled [Support days, e.g. Monday to Friday], during the hours of [Support hours, e.g. 9:00 a.m. to 5:00 p.m.]

2. Purpose

[Store Name] is an online store dedicated to selling physical and digital products, including, among others, clothing, footwear, household items and manually activated subscriptions.

The store may offer its own products as well as third-party products sold through the platform. For purchases made in the store, the invoice will be issued by [Company Name or Legal Business Name], unless otherwise expressly indicated during the checkout process.

3. Acceptance of the terms

By accessing the store, creating an account, placing an order or purchasing a product or service, the user declares to have read, understood and accepted these Terms and Conditions, as well as the complementary legal policies published on the store.

If the user does not agree with these terms, they must refrain from using the store or making purchases through it.

4. Users, registration and account

A user account is required to make purchases in the store. Guest checkout is not permitted.

The user must provide truthful, up-to-date and complete information. In particular, the following data may be requested: full name, email address, phone number and, when home delivery is selected, delivery address.

The user is responsible for safeguarding their access credentials and for any activity carried out from their account, except for misuse not attributable to the user.

The store is intended for persons over [Minimum age, e.g. 18] years old. By registering or making a purchase, the user declares to be of legal age and to have sufficient legal capacity to enter into a contract.

The user may request the modification or cancellation of their account through the available customer service channels, without prejudice to the retention of information that must be kept for legal, contractual or claims-defense obligations.

5. Products and availability

The products and services available in the store will be displayed with their description, price and essential purchase conditions. The information may include features, availability, delivery method, estimated timeframes and any other relevant condition.

[Short Company or Store Name] may modify, update, remove or replace products, prices, promotions, images and descriptions in the store at any time, without this affecting orders already confirmed under these Terms and Conditions.

If, for exceptional reasons, a confirmed order cannot be processed under the agreed conditions, [Short Company or Store Name] will inform the customer and offer an appropriate solution, which may consist of a replacement, modification of the order or a refund, as applicable.

6. Prices, taxes and applicable charges

Prices will be displayed in [Currency, e.g. euros (EUR)]. Where applicable, prices will include the taxes applicable under current regulations.

Shipping, delivery, handling or other additional charges, if any, will be shown during the checkout process before the order is confirmed.

Promotions, discounts or coupons will be subject to the specific conditions indicated in each case, including validity period, eligible products, usage limits and compatibility with other offers.

7. Purchase process

1. The user selects the products or services they wish to purchase.
2. The user logs into their account or creates an account, as applicable.
3. The user reviews the order summary, price, taxes, applicable charges and delivery or activation method.
4. The user makes payment using the enabled methods.
5. The order is confirmed only after effective validation of payment and issuance of the corresponding confirmation.

Once the order is confirmed, the customer will receive an electronic communication with the essential purchase information. The invoice will indicate, where applicable, the information for the physical pickup point.

8. Payment methods

The store will accept international cards such as VISA and MASTERCARD, as well as other payment methods that may be enabled on the platform.

Payment will be processed by the external gateway linked to the bank account of [Short Company or Store Name]. [Short Company or Store Name] does not store the customer’s full bank card details.

Payment is made in full at the time of purchase. Partial payments, reservations, recurring automatic-payment subscriptions or deferred payments are not offered, unless the store expressly introduces a different option in the future.

If payment fails, remains pending, is declined or cannot be validated, the order will not be created or will not be confirmed.

9. Physical pickup and home delivery

Physical products may be available through pickup at a physical location or home delivery, depending on the options shown in the store during the checkout process.

Pickup at the physical location will generally be available starting [Number of hours, e.g. 24] hours after the order is created and confirmed. The address of the pickup point will be specified on the invoice or in the order confirmation communication.

Home delivery will be available in [Country/Region, e.g. Spain], when the option is enabled for the corresponding order. The estimated home delivery time will be [Number of hours, e.g. 48] hours from order confirmation, except for logistical incidents, force majeure causes or circumstances beyond the reasonable control of [Short Company or Store Name].

The management of the physical pickup point and/or delivery may be carried out by third parties contracted by [Short Company or Store Name]. [Short Company or Store Name] will be responsible for coordinating the provision of the service to the customer, without prejudice to the responsibilities corresponding to each operator under the law and applicable contracts.

The customer must carefully review the delivery or pickup details. If the customer enters incorrect, incomplete or inaccurate information, they must bear the reasonable additional costs that may arise from a new delivery, handling or correction of the order, unless another solution is legally required.

When an order is available for pickup, it will be held for [Number of days, e.g. 30] calendar days. If that period elapses without the customer picking it up or arranging a solution with customer service, [Short Company or Store Name] may handle the matter in accordance with applicable regulations, including the possibility of applying reasonable storage, re-handling or cancellation charges, whenever legally permitted.

10. Digital products and subscriptions

The digital products offered by the store may consist of subscriptions or other digital content or access. Activation will be manual, in accordance with the conditions indicated for each product.

The customer acknowledges that certain digital products may be excluded from returns once activated, delivered, downloaded or once their provision has begun, provided that prior notice was given and the customer has given the consent or acceptance legally required.

11. Cancellations, returns and refunds

As a general rule, cancellations are not accepted once payment has been confirmed and the order created, unless the order cannot be processed for reasons attributable to [Short Company or Store Name] or unless a legal consumer right applies.

Returns, exchanges and refunds will be governed by the Returns and Refunds Policy published in the store, which forms an integral part of these Terms and Conditions.

12. Legal warranty and defective products

Physical products will carry the legal warranty applicable under current regulations. [Short Company or Store Name] will handle warranty claims with the customer, without prejudice to any intervention that may correspond to the manufacturer, supplier or technical service.

In the event of a defective, incorrect or incomplete product, the customer must contact customer service, send photographs or reasonable evidence, and allow the case to be reviewed. [Short Company or Store Name] will respond within a maximum of [Number of days, e.g. 5] business days from receipt of the necessary information.

Where applicable, [Short Company or Store Name] will offer an exchange for an identical product at no cost to the customer, provided availability exists. If it is not available, the amount paid by the customer will be refunded in accordance with the corresponding policy.

13. Proper use of the store

The user agrees to use the store lawfully, diligently and in good faith. It is prohibited to use the store for fraudulent, unlawful or abusive purposes, purposes contrary to the rights of third parties, or purposes that could affect the security, integrity or availability of the platform.

[Short Company or Store Name] may suspend, limit or cancel accounts, orders or access when there are reasonable indications of fraud, identity impersonation, misuse, false information, suspicious transactions, breach of these terms or a legal requirement.

14. Customer service

The customer may contact customer service through the chat bubble available in the online store or via the email address [Support email address]. Support hours will be [Support days, e.g. Monday to Friday], from [Support hours, e.g. 9:00 a.m. to 5:00 p.m.], except on holidays or special operational circumstances.

Inquiries, incidents and claims will be handled within the shortest reasonably possible timeframe, depending on the complexity of the case and the information provided by the customer.

15. Intellectual and industrial property

The texts, designs, images, trademarks, logos, structure, code, databases and other content of [Store Name] belong to [Short Company or Store Name] or the Company or to their rightful owners. Their reproduction, distribution, alteration, public communication or unauthorized commercial use is prohibited.

Use of the store does not grant the user any license or right whatsoever over the platform’s trademark, trade name, content or digital assets, except with express written authorization.

16. Data protection and cookies

The processing of personal data will be governed by the Privacy Policy published in the store. The use of cookies and similar technologies will be governed by the corresponding Cookie Policy.

17. Liability

[Short Company or Store Name] will strive to keep the store operating in a secure, stable and continuous manner. However, it does not guarantee uninterrupted availability of the platform nor the absolute absence of technical errors, interruptions, connectivity issues, maintenance, third-party failures or causes of force majeure.

[Short Company or Store Name] will not be liable for damages arising from misuse of the store, incorrect information provided by the user, delays attributable to the customer, or circumstances beyond its reasonable control, without prejudice to the rights legally recognized to consumers and users.

18. Modification of the terms

[Short Company or Store Name] may modify these Terms and Conditions when necessary for legal, technical, commercial, operational or security reasons. The version in force will be the one published in the store at any given time.

Modifications will not affect orders already confirmed before the publication of the new version, unless there is a legal obligation or a justified cause requiring otherwise.

19. Applicable law and jurisdiction

These Terms and Conditions will be governed by [Country, e.g. Spanish] law, without prejudice to the mandatory rights that may correspond to the consumer under the regulations applicable in their place of residence.

For any dispute, the parties will submit to the courts and tribunals that correspond under applicable regulations. Where legally possible, and in relationships with users who do not have consumer status, the parties will submit to the courts and tribunals of [City/Country of jurisdiction, e.g. Madrid, Spain].

The consumer may resort to the applicable out-of-court claim and dispute resolution mechanisms available under current regulations.