Frequently Asked Questions

1. How can I place an order in the store?

To place an order, simply browse our catalog, select the products you want to buy and add them to your cart. Once you’ve finished selecting, go to your cart and follow the instructions to complete the checkout process.

2. What payment methods are accepted?

We accept several payment methods, including international credit and debit cards, and we are working on enabling local payment gateways such as Enzona and Transfermóvil. Be sure to select your preferred method when completing your purchase.

3. Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, contact us as soon as possible through our email [Support email]. If your order has not yet been processed, we will do our best to help you.

4. How long will it take for my order to arrive?

Delivery time varies depending on the location and the shipping method selected. Orders are generally processed within 1 to 3 business days, and delivery can take an additional 3 to 5 business days. We will provide you with a tracking number once your order has been shipped.

5. What should I do if my order arrives damaged or incomplete?

If you receive a damaged or incomplete order, contact us within 24 hours of delivery at [Support email]. Include photos of the damage and a description of the problem so we can resolve it as quickly as possible.

We also offer customer service support throughout the product delivery process, whether it’s home delivery or pickup at our sales locations.

6. Do you offer international shipping?

Currently, we only ship within Cuba. We are working to offer international shipping in the future. We recommend checking our updates on the website and within the online store itself for more information.

7. Can I return a product?

Yes, we accept returns within 24 hours of receiving the product, for non-frozen products, provided it is in its original condition and unused. To start the return process, contact us at [Support email].

In any case, we remind you to check your product carefully once received and before signing the delivery receipt

8. How can I contact customer service?

You can contact us through our email [Support email] or by using the contact form on our website. Our team will be happy to help you with any questions or concerns.

9. Do you have a loyalty program or discounts?

Yes, we offer a loyalty program where you can earn points for every purchase you make. We also send special promotions and discounts to our subscribers. Be sure to sign up for our mailing list so you don’t miss out on any offers.

10. Where can I find information about new arrivals and promotions?

You can follow us on our social media and subscribe to our newsletter to stay up to date on new arrivals, promotions and special offers.